How to prepare your mattress for a warranty inspection

How to prepare your mattress for a warranty inspection

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Frequently Asked Questions

Preparing your mattress ensures a fair and accurate assessment of any potential defects, protecting your warranty claim.
Thoroughly clean your mattress by vacuuming all surfaces to remove dust, debris, and potential allergens.
Take clear, well-lit photos of any stains, tears, or other damage, and keep a record of when and how they occurred.
Yes, remove any mattress protectors or bedding to allow the inspector to examine the mattress surface directly.
Have your original purchase receipt, warranty information, and any relevant documentation about the issue readily available.
Document any new damage immediately with photos and add it to your records before the inspection.
Ensure the room is well-lit and provides enough space for the inspector to move around the mattress freely for a thorough examination.